Privacy Notice

This Privacy Notice explains how Michi Lux LLC (“we”, “us”, or “our”), the data controller, collects and uses your personal information when you visit our website or purchase the Ember Guide.

1. Information We Collect

We collect the following categories of personal information:

• Contact information: your name and email address, provided at checkout or when contacting us.
• Payment information: payment details are collected and processed by our Merchant of Record, Paddle. We do not store full payment card information.
• Transaction information: purchase history, order ID, and related records needed to deliver your PDF and handle refunds or support requests.
• Technical information: browser type, device information, IP address, and cookies or similar technologies used to keep the site secure and functional.

2. How We Use Your Information

We use your information for the following purposes:

• To process your purchase and deliver the Ember Guide PDF.
• To send order confirmations, download links, and customer support responses.
• To handle refund requests and comply with legal and tax obligations.
• To maintain the security of our website and prevent fraud.

Our legal basis for processing is the performance of our contract with you, our legitimate interest in running and securing our business, and compliance with legal obligations.

3. Data Sharing

We share your personal information with the following categories of recipients:

• Merchant of Record: Paddle processes payments, taxes, invoices, and refunds on our behalf. Paddle operates as an independent data controller for the payment data it collects.
• Service providers: trusted providers for hosting, email delivery, and analytics, who process data only on our behalf under appropriate data protection terms.
• Professional advisers and authorities: when necessary for legal, accounting, or compliance purposes, or when required by law.

4. Cookies & Similar Technologies

We use essential cookies and similar technologies to keep the site secure and functional. We may also use analytics cookies to understand how visitors use the site. You can manage cookie preferences through your browser settings.

5. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to or withdraw consent for certain processing. To exercise these rights, contact us at support@menopausalember.com.

6. Data Retention

We keep your transaction and contact information for as long as necessary to fulfill orders, handle refunds and support requests, and comply with legal and tax obligations. When no longer needed, we delete or anonymize it.

7. Security

We implement appropriate technical and organizational measures, including encryption and access controls, to protect your personal information.

8. Contact Us

If you have questions about this Privacy Notice, email us at support@menopausalember.com.